Last updated July 17, 2023
1. All orders are subject to product availability.2. Goods purchased on Crearta are basically shipped using carriers with which Crearta cooperates. But Goods purchased on Crearta can be shipped by the Buyers themselves, using their own carriers. If Buyer wants the options with their own carrier he should notify Crearta immediately after ordering and payment by phone at +380970309999, or by email at .moc.liamg%40tra.atraerc3. We send orders through proven and reliable delivery services with whom we have been cooperating for years and for whose services you will not overpay. We ensure that all of our customers receive Goods in perfect condition and carefully package all orders. The ordered Goods will be delivered to your city or country as quickly as possible.4. Crearta delivers Goods in Ukraine and around the world. Delivery across Ukraine is included in the price of the Goods. International shipping is not included in the price of the Product and is calculated depending on your location after the order is submitted.5. We will send a notification via email when your order has been confirmed and when the order has been sent. There may be delays in delivering orders to your country due to reasons beyond our control.6. Delivery in Ukraine.6.1. The cost of delivery across Ukraine is included in the price of the Goods. We offer the most reliable courier delivery services in Ukraine: "Nova Poshta" and "Ukrposhta".6.2. You can pay for delivery according to the rates of the courier service if you make the delivery yourself.6.3. The cost of the Goods affects the evaluation of the Product in case of damage or loss during delivery and, of course, the final cost of delivery.6.4. Delivery across Ukraine is shipped by Crearta within 7 (seven) days after receiving payment for the ordered Goods. 7. International delivery.7.1. International delivery is made within 10 (ten) days after receiving payment for the ordered artwork and after an export permit is issued. To send Artwork from Ukraine to other countries, you need an export permit, which we issue within 5-7 working days.7.2. To avoid problems and errors when sending the order, please enter all your data correctly: first name, last name, postal code, residential address, phone number and email. After sending the order, we will inform you of the tracking code, by which it is easy to track the parcel online on the website of the logistics (transportation) company.7.3. In some cases, you will need to pay local taxes and customs duties for Artwork from Ukraine, for more detailed information, please contact Crearta by phone at +380970309999, or by email at .moc.liamg%40tra.atraerc7.4. Delivery to other countries than Ukraine is carried out at the rates of courier companies. We offer the most reliable courier services for delivery: "Nova Poshta" and "Ukrposhta". But Goods purchased on Crearta can be shipped by the sellers themselves, using their own carriers. If Buyer wants the options with their own carriers they should notify Crearta immediately after ordering and payment by phone at +380970309999, or by email at .moc.liamg%40tra.atraerc7.5. In this case, sellers choose their own carriers and handle all aspects of the delivery. They are responsible for selecting a carrier with international tracking. Most parcels are delivered worldwide in 4 weeks.7.6. International delivery may include a number of additional costs paid by the Buyer:7.6.1. Issuing a permit to export Goods.7.6.2. Insurance registration (if the buyer wants to insure the goods for an amount that exceeds the standard insurance amount).7.6.3. Packaging costs (if additional packaging is required at the request of the buyer).7.6.4. International customs fees are determined by the country to which the items is sent. Please contact your country's customs office to determine what additional costs may be incurred when receiving Goods from Crearta.7.6.5. We ship orders all over the world and will be happy to advise you on payment and delivery of Goods by phone at +380970309999, or by email at .moc.liamg%40tra.atraerc8. Shipping costs for your order are non-refundable and are based on the weight of the Goods you order, your location and the price of the Goods. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.